Refund policy

Due to the fragile nature of stained glass art, I do not accept returns or exchanges*. I put a lot of time and care into representing each piece accurately in all listing photos and descriptions to ensure your complete satisfaction with the item you receive, so please be sure to check all listing details and related policies before making your purchase. If you have questions or concerns about your order, please feel encouraged to contact me at hello@assemblyglassworks.com so we can work together to figure it out.

You may request a cancellation of your order for a full refund provided that you contact me before the item has been shipped (typically 1-3 days after your purchase date). If your order is already on its way to you, it is not possible for me to cancel it.

Returns, exchanges, and/or cancellations are not available for any custom ordered glass art once the pattern drafting process has begun.

Damages and other issues
Please inspect your order upon its arrival and contact me immediately if the item is defective, damaged, or if you somehow received the wrong item, so that I can evaluate the issue and make it right.

Assembly Glassworks is not responsible for delayed, lost, stolen or damaged packages during transit. 

However, as of September 20, 2023, all Assembly Glassworks shipments are eligible for coverage through Route shipping protection. This is optional coverage paid for by you, the customer, at the time of checkout, and is priced based on the value of your purchase. If you have issues with an order that is protected by Route, you will file your claim directly with them to resolve the issue, and follow their instructions for documentation needed to file your claim successfully.

If you choose not to purchase Route insurance protection for your order, Assembly Glassworks cannot refund or replace a lost, stolen, or damaged piece. 

If your package arrives with damage to the box it arrived in, take photos of the condition of the box before you open it, in the event that a claim will need to be filed. 

Replacements and repairs
Please understand that each item (with the exception of non-glass items like stickers and pins) is handmade by me in my home studio, and replacement or repair may not always be an available option. In the event that a repair or replacement is requested, you may be asked to help cover some or all of the costs for return shipping and/or the cost of the repairs themselves, depending on the extent of the damage and/or the fault or circumstances under which the damage was sustained. In the very unlikely event that a piece sustains damage due to something I could have done better during its construction, I will always cover the costs of those repairs, but damage sustained in transit and/or due to mishandling by the customer cannot be covered by Assembly Glassworks. Be sure to follow all care instructions provided with your piece to ensure its longevity and safe care (and please, don't use suction cups to hang your stained glass art).